How to Use RAPPORT

1. First: Set Up Your Study ID and Name

Your very first task, before any preparation or practice. It takes about a minute and you only do it once on this device.

• Your study ID came with your access link and looks like 2026-01. Enter it exactly, and enter the same one every time you come back. Your progress is saved against that ID, so a different ID means starting over with an empty record. Your study ID is saved with your session transcripts in the RAPPORT research database. It is never sent to the avatar or to the AI services behind Daniel and Dr. Hayes.
• The name you want to be called is yours to choose, and it does not have to be your real name. Daniel and Dr. Hayes will use it when they speak to you, so pick something you are comfortable hearing out loud. Because they say it aloud, this name does reach the AI service that generates their speech. Most people use a first name only, or a name that is not theirs at all. Either is completely fine.

Use the same browser on the same device each time. Your session transcripts, plans, reflections and results are saved to the research database under your study ID, but your progress through the modules is kept in that browser, so switching browsers or clearing your browsing data will reset where you are.

2. Before You Start: Complete Your Preparation

Each module begins with a Preparation step. Before you connect to Daniel, take time to:

• Open the Electronic Record from the left sidebar. Most preparation materials are there. Start with the ED Triage Note and the Clinical Summary, about 5 minutes.
• Work through the preparation steps on the module page. The Continue button unlocks when they are done.

You don't pay for streaming time during this exploration, the avatar isn't activated until you connect. Take as long as you need to prepare.

3. Starting Your Session

Click the big 🎙 Connect to Daniel button. This:

• Connects to the avatar streaming service
• Loads the client's voice and lip-sync video
• Starts your session timer in the header

The static photo is replaced by a live, animated avatar. You're now in session.

4. Voice Mode vs. Text Mode

At the top of the avatar column you'll see two buttons: 🎙 Voice and 📝 Text. You can switch any time during the session.

Voice Mode (default)

• The avatar speaks aloud with synchronized lip movement
• You speak using the large microphone button below the avatar
• Captions appear in the dark blue caption bar under the avatar

Text Mode

• The avatar is silent (lip-sync paused)
• A textarea appears for typing your messages
• Captions still update with the client's responses, your conversation continues in writing

5. How to Talk With Daniel

Hands-Free Voice Mode

1. Click the large microphone button below the avatar
2. Status changes to "Mic ON, keep talking, or pause to send automatically"
3. Speak naturally as if you were talking to a real client
4. When you finish a thought, pause for ~2 seconds. Your message auto-sends
5. The mic turns off. The client responds
6. Click the mic again when you're ready to speak the next message

The mic does not auto-resume after the client finishes. That's intentional, so the client's voice (or any background noise) doesn't accidentally trigger a new message from you.

Text Mode Typing

1. Type into the textarea below the avatar
2. Press Enter to send (or Shift+Enter for a new line)
3. The client responds with text in the caption bar (and audio if you switch back to voice mode)

6. Captions and Accessibility

Captions appear in the dark blue bar directly under the avatar's video stream. Whatever the client says aloud is also written there in real time.

• Captions update automatically on every client turn
• The caption text remains visible until the client speaks again, so you can re-read what they just said
• Captions work in both Voice and Text modes
• If you're hearing-impaired, you can run the entire session in text mode without missing anything

This was a deliberate accessibility design choice. Every word the client says is available as text, every time.

7. Your Workspace During the Session

👤 Client details

The left column keeps Daniel's snapshot and a link to the full Electronic Record, so you can check a detail mid-session without leaving the page.

💬 Coach

An optional in-session Coach. Toggle it on, and after each client response the Coach posts a short text tip about what to consider next. Toggle off if you want to practice without prompts.

8. Pausing, Resuming, and Ending

⏸ Pause

Click the gray Pause button in the header. The avatar freezes, audio mutes, the timer stops, and the mic turns off. The streaming session stays connected so you can resume instantly. Useful for short breaks. Note: you are still being charged for streaming time during a soft pause.

▶ Resume

Click the green Resume button (replaces Pause when paused) to restart the session. The avatar unfreezes, timer continues, mic available again.

🚪 End Session

Click the red End Session button in the header when the conversation is complete. This:

• Disconnects the avatar streaming session, billing stops immediately
• Keeps you on the page so you can review your work
• Shows the end-of-session panel, where you can rate the session, try again, or use it and continue

9. After the Session: Self-check, Debrief & Reflect

When you use a session and continue, you take a short Self-check: a few vignette questions with instant explanations.

Then comes Debrief & Reflect, in two parts. In part 1 you connect to Dr. Hayes, your AI Instructional Coach, who has read your session and talks it through with you. In part 2 you write a short reflection in your own words. After you submit, you see your rubric scores and can download your work for your course.

10. Tips for Engaging Effectively